Michelle joined CWG at the start of February and responsible for launching Canary Wharf Group’s first estate wide App. Michelle is a highly regarded customer experience leader with over twenty years’ experience across real estate, financial services and retail. Michelle joins CWG from the Crown Estate where she was the Head of Customer since 2015. At the Crown Estate, Michelle was accountable for the development and delivery of the customer strategy and roadmap across the £14bn UK real estate business. Previously, Michelle was the Head of Customer Experience at Santander for over four years.
Michelle’s appointment to this new role reinforces Canary Wharf’s transformation to be an increasingly customer centric business. CWG’s priority is to create a sustainable place that enhances the wellbeing of those who live, work and thrive at Canary Wharf.
Michelle has a pivotal role in continuing to develop the strategy for CWG’s customers and to support its ambition to better understand diverse customer profile using data and insights.